Your Job Description:

With our IIoT platform moneo, we connect sensor data, software, and AI to help companies monitor, analyze, and optimize their machines and systems more intelligently. Together with colleagues from 2nd Level Support, Operations and Software Development, the Product Resolution Engineering team ensures that our customers can fully leverage the potential of moneo. If you are excited about working at the intersection of technology, product quality and customer success, this is the right place for you!

Your responsibilities will include:

• Analyzing and resolving complex, escalated customer cases using modern AI and agentic coding tools
• Performing root cause analyses down to code level and developing sustainable solutions
• Implementing workarounds, bug fixes and technical optimizations, including quality assurance activities
• Identifying recurring issues and translating them into product improvements
• Building technical knowledge for support and development teams through documentation, runbooks and best practices
• Actively shaping and advancing AI-assisted engineering practices across the organization

Your Profile:

AI is transforming the way technical challenges are solved. You already feel at home driving this transformation and are excited about the opportunities that AI-assisted ways of working create for problem-solving. You combine analytical thinking and independent work with a strong customer focus. If you are also looking to be part of an environment where curiosity, continuous learning and contributing new ideas are actively encouraged, we would love to hear from you!

Required qualifications:

• Several years of professional experience in software development with C#/.NET, as well as experience analyzing complex software systems
• Hands-on experience with AI-assisted software development and agentic coding (e.g. Claude Code)
• Basic knowledge of frontend technologies and databases is required; Linux skills and Kubernetes expertise are desirable
• Good German and excellent English language skills, combined with a customer-focused, self-driven and solution-oriented approach to work, are essential

What we offer:

• Hybrid working models or prefering working from the office? Let us know. The choice is yours.
• Flexible working hours? Of course. As long as you stay within the regular 40-hour workweek, flexibility is part of the package.
• Think 30 vacation days are not enough? We understand. That's why you also receive additional paid days off between Christmas and New Year's Eve.
• Ready for something new? We encourage lifelong learning and support your growth through regular internal and external training opportunities.
• Looking for additional benefits? Naturally. Our package includes a subsidized company pension plan and disability insurance, bike leasing, holiday childcare programs, a fitness studio, and an employee restaurant at The SUMMIT in Siegen.

Contact

Anne Mildner